Personal and Professional Development Training
Exceeding your Customer's Needs
“You do not get a second chance to make a first impression”
This one day personal and professional development course will help delegates to :-
Understand what is meant by excellent customer care
Understand customer perceptions and how to meet customer requirements
Use techniques to deal effectively with customers
Understand how to handle a complaint to achieve a positive outcome
Key staff must exhibit the characteristics that you want your company to represent; efficient, friendly, organised and customer focussed.
Business can be won or lost by the experiences your customers have when dealing with your front-line staff.
This programme examines the range of skills that are required to ensure that your customers (existing and potential) experience a first class service from your front-line staff.
This course is ideal for :-
Customer services staff
PAs
Reception staff
Office administrators
Telesales/Telemarketing staff
Cost
£149 + VAT per day
Tailored:
As well as this course being open to any individual (open course) this course can be delivered (closed course): -
to meet individual company requirements
within company premises
specifically to a group or team of staff
Contact
To book a place or for further information, please contact Suzanne Thomson
t: 01383 559000
f: 01383 559001
e:
suzanne@theblcc.co.uk
 Personal and Professional Development Booking Page
|
| "Without
continual growth and progress, such words as improvement, achievement,
and success have no meaning." |
| Benjamin Franklin |
| Expand your skills and
secure your success with the following related courses. |
|
| |
