PPD IntroductionPPD Training ScheduleAssertivenessEffective Minute TakingEmotional Intelligence Exceeding your Customer's NeedsHandling ConflictHandling Meetings with StyleMaking Effective PresentationsManaging Financial ResourcesManaging the Performance of StaffNegotiation SkillsReport WritingStress ManagementSuccessful SellingTelephone and Reception SkillsTime ManagementTrain the TrainerTraining Terms and Conditions
Personal and Professional Development Training
Become informed about the main classifications of conflict Understand the main sources of conflict Understand a range of options for dealing with conflict situations Understand the difference between assertiveness and aggression in managing conflict situations Practice conflict management behaviour through a number of simulations Complete a personal Conflict Strategies Inventory(Michael West, Professor of Organisational Psychology, Aston Business School)
The programme is designed to provide delegates, who have responsibility for managing staff in their jobs, with both the knowledge and the opportunity to practice managing a conflict situation. Presentations Discussions forums Simulation exercises Strategies inventoryto meet individual company requirementswithin company premisesspecifically to a group or team of staff  Personal and Professional Development Booking Page
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