Personal and Professional Development Training
Telephone and Reception Skills
Telephone and reception staff are often the first contact that anyone has with your organisation.
These key staff must exhibit the characteristics that you want your company to represent; efficient, friendly, organised and customer focussed.
This one day personal and professional development course will help participants to :-
Present a positive personal image to customers
Use appropriate styles of communication – including questioning and listening techniques
Receive and make telephone calls
Respond to callers’ needs
Deal with difficult callers
This one-day programme examines the range of skills that are required to ensure that communication with customers achieves the organisation’s objectives.
This course is ideal for :-
PAs
Reception staff
Customer Services staff
Office administrators
Telesales/Telemarketing staff
Cost
£149 + VAT per day
Tailored:
As well as this course being open to any individual (open course) this course can be delivered (closed course): -
to meet individual company requirements
within company premises
specifically to a group or team of staff
Contact
To book a place or for further information, please contact Suzanne Thomson
t: 01383 559000
f: 01383 559001
e:
suzanne@theblcc.co.uk
 Personal and Professional Development Booking Page
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| "Without
continual growth and progress, such words as improvement, achievement,
and success have no meaning." |
| Benjamin Franklin |
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