PPD IntroductionPPD Training ScheduleAssertivenessEffective Minute TakingEmotional Intelligence Exceeding your Customer's NeedsHandling ConflictHandling Meetings with StyleMaking Effective PresentationsManaging Financial ResourcesManaging the Performance of StaffNegotiation SkillsReport WritingStress ManagementSuccessful SellingTelephone and Reception SkillsTime ManagementTrain the TrainerTraining Terms and Conditions
Personal and Professional Development Training - Train the Trainer
Understand the training function and it's role in the business Describe the Training Cycle and recognise the key stages Identify training needs and make recommendations on the best training solution Practice presentation and coaching techniques Understand the use and application of evaluation techniques| Programme | Content | Approx. No of Hours |
| The Training Process | - Learning Styles - Training Cycle - Role of the Trainer/Assessor | 2 |
| Identification of Training Needs | - Identifying a training need - Investigating how your organisation identifies training needs - Recognising the best training solution | 2 |
| Observation Skills and Providing Feedback | - Observation Techniques - Oral Questioning - How to give constructive feedback | 2 |
| Presentation Skills | - Preparing yourself - Know your Audience - Preparing the Presentation |
3 |
| The Coaching Process Work - Based Projects | - Planning the learning experience - Preparing the task breakdown - Presenting your Coaching Session - Coaching the learner - Agree Mini Projects |
3 |
| Project Support Evaluation/Assessing Competencies | - Update on Projects - The Evaluation process - Assessment of learning - Preparing Assessment tools - Preparing Assessment records and reports | 3 |
| Project Feedback Review of Programme | - Review and presentation of Mini Projects - Review of Programme and Completion of evaluation feedback form |
2.5 |